Refund policy

We want you to be satisfied with your purchase. If you change your mind, you may request a return within 14 days of receiving your order, provided the item is unused, in original packaging, and in resalable condition. Proof of purchase is required. Change-of-mind returns may be eligible for a store credit or exchange. Return shipping costs for change-of-mind purchases are the responsibility of the customer.

Items that cannot be returned for change of mind may include clearance items, special orders, used fishing line, bait, consumables, and any product that has been opened or used.

Faulty or Damaged Items
Under Australian Consumer Law, you are entitled to a replacement, repair, or refund if a product has a major fault. If your item arrives damaged or is faulty, please contact us as soon as possible with photos and your proof of purchase. We will assess the issue and work with you to resolve it promptly.

Incorrect Items
If you receive an incorrect item, please contact us within 7 days of delivery so we can arrange a replacement.

How to Request a Return
To request a return, please contact us with your order number, details of the item, and reason for return. We will provide instructions on how to proceed.

Refunds
Approved refunds will be processed back to the original payment method. Please allow several business days for funds to appear, depending on your bank or payment provider.